Privacy Policy

How Ponta Delgada Car Hub collects, uses and protects your personal data

update Last updated: April 2026

Table of Contents

  1. Who We Are
  2. Data We Collect
  3. How We Use Your Data
  4. Cookies
  5. Third-Party Services
  6. Data Retention
  7. Your Rights
  8. Data Security
  9. Contact Us

business 1. Who We Are

Ponta Delgada Car Hub ("we", "us", "our") operates the website pontadelgadacarhub.com. We are a car rental aggregator platform connecting travellers with local car rental companies in Ponta Delgada, Azores, Portugal. We do not own or operate rental vehicles directly.

Our registered contact for data inquiries: book@pontadelgadacarhub.com

manage_accounts 2. Data We Collect

When you use our website or make a car rental booking, we may collect the following information:

  • Full name and contact details (email address)
  • Driver's license details and passport/ID number
  • Pickup and return location preferences
  • Rental dates and vehicle preferences
  • Payment information (processed securely - we do not store card numbers)
  • IP address and browser information (analytics)
  • Communication history (emails and messages)

We collect only the data strictly necessary to process your booking and provide our car rental aggregator service.

settings 3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • Processing and confirming your car rental booking
  • Communicating booking details, vouchers and updates
  • Forwarding booking details to the relevant local rental company
  • Providing customer support before, during and after your rental
  • Improving our website and services based on usage analytics
  • Meeting legal obligations under Portuguese and EU law

We do not sell, trade or rent your personal information to any third parties for marketing purposes.

cookie 4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types:

  • Essential cookies: Required for the website to function correctly (session, security)
  • Analytics cookies: Used to understand how visitors interact with our site (Yandex Metrika)
  • Functional cookies: Remember your preferences such as language and search criteria

You can control and disable cookies through your browser settings. Disabling essential cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies.

share 5. Third-Party Services

We use trusted third-party services to operate our platform. These include:

  • LocalRent (localrent.com): Our booking and payment processing partner for car rental reservations
  • Yandex Metrika: Website analytics service for understanding user behaviour
  • Google Maps: Used to display location information on our Contacts page

Each third-party service has its own privacy policy and data handling practices. We encourage you to review their policies. We share only the minimum data necessary for each service to function.

When you complete a booking, your personal data (name, email, driver details, rental dates) is shared with the local rental company in Ponta Delgada that will provide your vehicle.

history 6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and contractual obligations. Specifically:

  • Booking records are retained for 5 years for accounting and legal purposes
  • Customer communications are retained for 2 years
  • Analytics data is retained in anonymised form

After the applicable retention period, your data is securely deleted or anonymised.

verified_user 7. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable Portuguese law, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to restriction: Request restriction of processing in certain circumstances
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at book@pontadelgadacarhub.com. We will respond within 30 days.

security 8. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Secure password policies and access controls for our internal systems
  • Regular security reviews and updates
  • Limiting access to personal data to authorised staff only

While we implement robust security measures, no method of transmission over the internet is 100% secure. We encourage you to use a secure connection when accessing our website.

contact_mail 9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

We aim to respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Portuguese data protection authority (CNPD - Comissao Nacional de Protecao de Dados).